Move forward with your RACQ Life Insurance or Income Protection claim
We understand you’re going through a difficult and emotional time, and want to make your life or income protection insurance claim as straightforward as possible. If you believe you have suffered a claimable event, notify us as soon as reasonably possible. When you’re ready to begin your claim, use the claims process below as a guide.
How to make your life or income protection insurance claim
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Check your insurance policy
Read through your policy documents. The following documents will tell you what you’re covered for, what you’re entitled to claim, and any terms and conditions you should know about:
- Policy Schedule
- Product Disclosure Statement (PDS)
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Get your claim form
Reach out to us and we'll provide you with the right form for your claim.
Phone
Call 1800 722 777 and we'll send your form via email or post.
Email
Email claims@lifeinsurance.racq.com.au to request a form.
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Send the form to us
We'll begin processing your claim as soon as we have received your form. You can email claims@lifeinsurance.racq.com.au or post your claim form to:
Claims Team, RACQ's Life and Income Protection Insurance
PO Box 4556
Eight Mile Plains QLD 4113 -
Collect supporting documentation
Sometimes we need to know a little bit more information to complete the claims process. After reviewing your form, we may ask you to provide medical evidence, a death certificate, or other important documents.