Here to help

Request roadside assistance - for breakdowns and immediate help (24/7)
13 1111

Road conditions - if you need to report a road hazard (e.g., a fallen tree) or need an update on road conditions near you.
13 1940

Members with a hearing impairment can use RACQ’s Roadside Assistance app or SMS RACQ to request Roadside Assistance on 0428 131 111.

Members with a text telephone or text typewriter can make contact on TTY 13 36 77 for Service.

Claims (for all insurance types). You can also lodge your claim online.
13 7202 (Mon-Fri 7:00am-7:00pm, Sat-Sun and public holidays 8:30am-5:00pm). 
+61 7 3877 1908

Life, income protection & accident insurance.
1800 722 777

General banking enquiries
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

Personal lending
Mon-Thurs: 8:00am – 6:00pm
Fri: 8:00am - 5:30pm
Sat: 9:00am - 3:00pm

Home Lending (Home lenders are available for appointments outside these hours) 
Mon–Fri: 9:00am - 5:00pm

Fraudulent card transactions - Cuscal (24/7)
1300 705 750

Travel insurance (Mon-Fri 8:00am - 8:00pm, Sat-Sun 9:00am-6:00pm)
1300 338 821
+612 8055 1696 for claims (24/7)

Car hire (SIXT) (Mon-Sun 7:00am - 11:00pm) 
13 7498
1800 811 506 (24/hr Roadside Assistance)

Travel Agents - bookings and enquiries (Mon-Fri 9:00am - 5:00pm)
1300 888 449

Road conditions reports: Events incidents, Road closures, Road works
13 1940

General administration, Marketing, Sponsorship, Community events, Corporate events (Mon-Fri 8:30am - 5:00pm)

07 3877 1908
+61 7 3877 1908