Move forward with your claim
You’ll be pleasantly surprised by how easy it is to make a claim on your RACQ Pet Insurance. With your choice of clinic and our straightforward claims process, we make covering vet bills easier and getting your cat or dog treatment faster. Call or claim online now to make sure your furry friends are taken care of in their time of need.
How to make your pet insurance claim
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Check your policy documentsTo find out what you’re entitled to claim, it’s a good idea to read through your policy documents. These include your:
- Certificate of Insurance (you can find this in My RACQ)
- Product Disclosure Statement (PDS) and any Supplementary PDS
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Gather your informationTo help us process your claim as quickly as we can, it will help if you have the following information on hand:
- If this is your first claim on this policy, we'll need vet history, any clinical notes or invoices paid and adoption paperwork if applicable
- For subsequent claims, we'll need any clinical notes obtained, date of treatment and when pet injury/illness sustained
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Make your claimThere are different ways you can submit your claim - choose the method that best suits you:
Online
Lodge your claim in a few minutes, anytime you choose
Can't finish the form? Don't worry you can save your claim and resume it later.
Phone
If you need assistance or extra guidance our staff can talk to you through the process.
Call 13 7202 -
Leave it with usHere's what to expect next
- Your claim will be assessed. We will let you know the outcome.
- Your payment will be calculated and any excess due to be paid will be deducted.
- You'll receive payment for your claim.
