Queensland's weather is getting more extreme

Each year Queensland experiences a range of extreme weather conditions, from floods to fires, cyclones, storms and more. Despite this, many Queenslanders are still not prepared for the worst when it comes knocking.

At RACQ, we pride ourselves on always being there to protect our members when they need us most. But, we want to help you also prevent loss or damage to the things you’ve worked so hard for.

Make a claim

Is your home or property damaged?

  • In an emergency call 000 for Police, Ambulance or Fire Brigade.
  • To report a powerline down call 000 immediately, Energex (south east Queensland) on 13 19 62 or Ergon Energy (regional Queensland) on 13 16 70. For support during a flood or storm call the SES on 132 500
  • Find out how to make a claim on your RACQ Household Insurance policy or call 13 7202 to speak to our friendly team seven days a week. See contact centre operating hours.  

Know your policy

With RACQ Home and Contents and RACQ Comprehensive Car Insurance, know you’re covered for storm, flood, fire, hail and cyclones. It's important to always read your Product Disclosure Statement (PDS), any applicable Supplementary PDS, and Certificate of Insurance. These documents will tell you what events and damage you are covered for, your insured amounts, any limits, conditions and excesses that apply.

Storm clouds new

Storm, cyclone, flood

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Things to note

Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.